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FAQ

How to Order

How will my order be packaged?

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Your order will be discreetly packaged and vacuum-sealed to protect and maintain your privacy. We ship using Xpresspost mailers or nondescript boxes with no indication of what is inside.

How do I place an order?

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  1. Click on the desired product(s), choose your quantity then click “Add to Cart”

  2. When you have all your products in your shopping cart, and are ready to Checkout, click on the shopping cart icon (top-right of your screen) and you will be redirected to the View Cart page

  3. Check to see if everything looks right, if you have a coupon code, enter in the code and click Apply Coupon. When you’re ready click on the green Proceed to Checkout button

  4. In the Checkout page, you will need to login with your email address and password. If this is your first time registering with us, you will need to provide your email and choose a password and an account will be set up for you

  5. Once you’ve filled in all the required fields, you’ll need to accept the Terms and Conditions (located on the bottom of the page) then click “Place Order”

  6. On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received

  7. Once we collect your E-Transfer, your order will be processed and will ship the following business day. We’ll email your Expedited Parcel tracking number as soon as available.

Do you ship outside of Canada?

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Unfortunately, we do not ship outside Canada

Can I return my order?

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We do not accept product returns. All sales are final. However, If you send us an email in regards to your shipment we will be happy to help you figure out how we can best serve you(I.e. Samples or freebies on your next shipment order).

Payment & Fees

What methods of payment do you accept?

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Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes. Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. If we receive your payment by 12 pm PST, your order ships that business day, or else it ships the next business day.

If you are new to Interac E-transfers, please visit http://www.interac.ca/en/interac-e-transfer-consumer.html

How do I send an Interact E-transfer?

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​If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes. Google is a great tool and if you search “your bank name” + Interac E-transfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution.

For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

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Please note that we cannot accept any E-transfers with messages referring to weed, bud, marijuana, etc. As banks have become more strict and could shut our account down. 

 

Should you accidentally send that in the message box, we will contact you and refer to this note and as that you cancel and resend the E-transfer.

What are the shipping fees?

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Shipping fees are $30 for orders under $150. For orders over $150, shipping is free. Orders are shipped by Expedited Parcel and a tracking number will be emailed after your order ships. You will receive your order in 3-5 business days. Please allow an extra couple of business days if you live in a remote area.

I've sent my E-transfer, What next?

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Once you’ve sent your E-transfer, it could take up to 40 minutes for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the E-transfer (when we process your order). If we receive your E-transfer by 12:00 pm PST Monday to Friday, your order will ship the same business day or else it’ll ship the following business day. Once your order has shipped, tracking info will be sent by email.

What will happen to my order if I don't submit payment?

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Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be canceled.

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